Today it is not hard to find a few car insurance quotes easily online or offline and just pick the cheapest quote. Many people would not even know where to start sorting out insurers apart from the rates offered. So premiums would be the most important factor for many drivers while they choose car insurance policies. However it might be sensible to take the search a bit further and find out about the level of service customers are likely to get once they paid the premiums.
Understandably some drivers would want to look deeper into the service they are likely to get from each of the insurers with reasonable quotes.
This approach would work well once the lowest quotes are lined up and expensive ones eliminated. At this point consumers know one thing that is they can afford the premiums offered. Now they could test the service quality of possible choices in the shortlist to determine the best car insurance provider.
Actually consumers could start the assessment process right from the first contact with companies. This would normally be the stage they start searching for cheap car insurance quotes from various insurers. Normally sales teams in most firms are the most aggressive ones and this is the point they have a lot to gain from the enquiry received. If a company screws up now and fails to deliver a quote in a timely manner you should worry. You must question the chance of getting efficient claim handling from them once you part with your money.
Consumers could easily check the efficiency of customer service by calling the company with questions or dropping an e-mail. They should be looking for two things here essentially. Firstly the enquiry should be answered swiftly without holding on the phone for hours and being transferred to many departments. Secondly efficiency and knowledge of the responding staff must be assessed carefully. This offers tremendous insight into company ethics and even financial stability.
Typically quality corporations invest in staff training and build a strong work force as they anticipate to be keeping them for a long time. Badly organized and financially struggling firms might have makeshift staffing arrangements. So common sense should tell you that if you are not happy with the way you are handled you should look at the next alternative.
Probably the most reliable information comes from state insurance agencies. They keep a record of all the auto insurance complaints and ask the insurers rectify the situation. Most insurers would do their best to address complaints to protect their good names. Most consumer protection agencies are free and they provide plenty information on websites. If a corporation gets many complaints and do not even bother to respond to them, you really do not want to join the queue of angry customers.
Essentially the best recommendation would come from current customers. The problem is that most people know only few people while there are hundreds of insurers. So the best place to check a particular insurer might be online forums and discussion boards and independent brokers.
Hopefully you will be able to find the cheapest insurers and choose the best one out with a little care.